We pride ourselves on your satisfaction, and our return and exchange policies reflect that.
- Return an incorrectly sized item before 90 days from the shipment to you, and we’ll cover the return shipping to get the correct size to you.
- If you receive an incorrect or defective item, we’ll make it right and take care of the shipping.
- Return incorrect, flawed, or damaged items before 90 days from their shipment to you, and we’ll expedite shipping of the proper item.
If you want to return an item for a different reason:
- Returns processed prior to 90 days from shipment to you are refunded in the form of the payment used on the original order or, if you request, as a Gift Card. They’ll include product and tax amount only. For credit card refunds, allow 30 days for the credit to appear on your statement.
- Returns processed 90 days to a year from shipment to you are refunded in the form of a Gift Card (if you don’t request an exchange) and include product and tax amount only.
- If you’re the recipient of a gift and want to return or exchange an item, please provide your full name, shipping address, and email address (if available).
- Returns received more than one year after date of shipment will not be accepted and will be returned to sender.
- Exchanges processed prior to 90 days are subject to availability. If the item you requested for an exchange is no longer available, a refund will be processed, as explained above.
- Return/exchange merchandise must be in store-bought condition.
- We cannot accept COD returns.
We kindly ask that you allow 24 hour notice for all rental and appointment cancellations. All cancellations inside of the 24 hour window will be charged in full.